1. Service Description
My Clienta provides AI-powered automation tools for small businesses, including but not limited to: AI chat assistants, AI voice receptionists, booking management, lead capture, and automated customer communication. The service is provided as a Software-as-a-Service (SaaS) platform accessible via web browser.
2. Account Terms
- You must provide accurate and complete information when creating an account.
- Each account is intended for one business. Sharing account credentials with unaffiliated third parties is not permitted.
- You are responsible for maintaining the security of your account and password.
- You are responsible for all data entered into the platform, including customer data processed through the AI assistants.
- You must be at least 18 years old and have the legal authority to enter into this agreement on behalf of your business.
3. Payment Terms
- Payments are processed securely through Stripe. We do not store your credit card details directly.
- Subscriptions are billed monthly in advance. Prices vary by plan and region.
- A one-time setup fee may apply depending on the plan selected.
- You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial billing periods.
- We reserve the right to change pricing with 30 days advance notice. Existing subscribers will be notified before any price change takes effect.
- Failed payments may result in service suspension after a grace period of 14 days.
4. Acceptable Use
You agree not to use My Clienta to:
- Send spam, unsolicited bulk messages, or deceptive communications through the platform.
- Upload, store, or transmit illegal, harmful, threatening, abusive, or otherwise objectionable content.
- Attempt to reverse-engineer, scrape, or extract data from the platform for competitive purposes.
- Use the platform in violation of any applicable law, regulation, or third-party rights, including data protection laws.
- Interfere with, disrupt, or overload the platform or its infrastructure.
- Impersonate another person or entity, or misrepresent your affiliation with any person or entity.
5. Data Ownership and Processing
- Your data: You retain full ownership of all data you input into the platform, including customer information, booking records, and business details.
- License to process: By using My Clienta, you grant us a limited license to process, store, and transmit your data solely for the purpose of providing the service.
- Data portability: You may export your data at any time. Upon account termination, we will make your data available for export for 30 days before permanent deletion.
- Data protection: As a data processor, we process your customer data in accordance with the GDPR and our Privacy Policy. You remain the data controller for your customer data.
6. AI-Generated Content
The AI assistants provided by My Clienta generate responses based on the information you provide and machine learning models. We do not guarantee the accuracy, completeness, or appropriateness of AI-generated responses. You are responsible for reviewing and configuring the AI assistant's knowledge base to ensure it provides accurate information to your customers.
7. Service Availability
- We strive to maintain high availability but do not guarantee uninterrupted service. The platform is provided on a “best-effort” basis.
- No Service Level Agreement (SLA) is provided for Starter plans. Custom SLAs may be arranged for higher-tier plans.
- Scheduled maintenance will be communicated in advance when possible. Emergency maintenance may occur without prior notice.
- We are not liable for downtime caused by third-party service providers, internet connectivity issues, or force majeure events.
8. Limitation of Liability
To the maximum extent permitted by applicable law:
- My Clienta is provided “as is” and “as available” without warranties of any kind, express or implied.
- We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, or lost data.
- Our total liability for any claims arising from or related to the service shall not exceed the total amount paid by you in the 12 months preceding the claim.
- We are not liable for any losses resulting from AI-generated responses, missed bookings, or communication failures.
9. Termination
- Either party may terminate this agreement with 30 days written notice.
- We may suspend or terminate your account immediately if you violate these terms, fail to pay, or engage in harmful activities.
- Upon termination, your data will be available for export for 30 days. After this period, all data will be permanently deleted.
- Termination does not relieve you of any payment obligations incurred before the termination date.
10. Intellectual Property
The My Clienta platform, including its software, design, branding, and documentation, is the intellectual property of My Clienta and is protected by applicable copyright and intellectual property laws. Your subscription grants you a non-exclusive, non-transferable license to use the platform for the duration of your subscription.
11. Governing Law and Dispute Resolution
- These terms shall be governed by and construed in accordance with the laws of the Republic of North Macedonia and applicable European Union regulations, including the GDPR.
- Any disputes arising from these terms or the use of My Clienta shall first be resolved through good-faith negotiation.
- If a dispute cannot be resolved through negotiation within 30 days, it shall be submitted to the competent courts in North Macedonia.
- For EU consumers, nothing in these terms affects your rights under mandatory consumer protection laws in your country of residence.
12. Changes to These Terms
We may update these terms from time to time. Significant changes will be communicated via email at least 30 days before they take effect. Continued use of the platform after changes take effect constitutes acceptance of the revised terms.
13. Contact
For questions about these terms, please contact us at:
Email: [email protected]